Feedback
Feedback is the best way to evaluate your customer service. One of the least expensive yet most productive ways a business can increase performance or customer satisfaction. If you do not know what your customers think about your service levels how can you correct or structure your customer service systems. Performance is always improved by evaluation. You could even ask them.
Customer service is whatever customers want it to be. Without customers it would be just service. - Unknown
Service feedback- types of feedback
- Customer focus groups
- Polls
- Suggestion Boxes
- Telephone Hotlines
- Customer Email/Info Mail
- Customer evaluation forms
- Public forums
Tip: If you find your customers only providing negative feedback and you would like a more broad spectrum of how you are performing... Offer you customers something to take the time to let you know how your doing.
Negative customers will take the time to let you know how you fail. Yet good experiences are often not told as the clients is not motivated to provide the feedback. Give a voucher, discount or freebie for taking the time to leave feedback. This way you will get both good and bad feedback and not just negative complaints.
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