Taking messages

Taking messages is an important part of a customer service persons position.

Taking messages and sending them to the relevant person including:

• Information to be obtained
• System to use to record message (paper or computerise)
• Repeating main points to ensure accuracy.
• Repeat the information and booking if applicable and with whom
• Repeat their phone number or details to confirm message
• Collect correct details including spelling of name even if you have to ask them to spell it out for you